In the end it isn’t technology’s fault for drama but the operators. I think that people now are using technology as a means of avoidance and taking the easy way out, I am guilty of doing this on occasion. What I have learned is to never read too much into electronic messages and if there is perhaps an issue go directly to the source, skip the text middle man, pick up the phone or go face to face to sort things out.
What I haven’t figured out is how to avoid the initial feeling of upset when you first get the message before issues have been sorted out. Any ideas?